How it Works?
If you find a lower and bookable rate within 24 hours of your confirmed booking (direct booking only), submit a claim to us and we will match the lower rate and give you additional 10% reduction on that rate. Just submit a claim form below and or call us at +62 (361) 738738
(9 am – 5 pm (GMT+8), 7 days a week).
Best Rate Guarantee Claim
Before you submit a claim, please make sure that your case meet the
Best Rate Guarantee Terms & Conditions as described above.
Also, as the rates you find in other online booking websites:
May display the AVERAGE daily rate within the selected staying period (as actual daily rates may vary).
May not display the full FINAL rate upfront (inclusive of taxes and other charges). For disclaimer, when you see rates followed with ‘++’ sign in our website it means not included 21% tax & service charge. You’ll get the total on the next step.
May display the LOWEST daily rate within the selected staying period (as actual daily rates may vary). For disclaimer, we also displaying the lowest rate within 30 days onward, but when after you select your dates, you will see the actual daily and or total rates.
May just for a different dates and or different room types (again, daily rates may vary. Make sure to compare and check end-to-end).
If none of above apply, please send as much as details in your claim. It will help us to verify and speed-up the verification process.